Due to an unprecedented volume of referrals, we regret that we are unable to accept any new referrals between Wednesday 1st December 2021 and Wednesday 5th January 2022. We will continue to prioritise urgent cases and will take high-risk referrals only if a CAADA-DASH risk assessment has been undertaken and is attached with the referral. We will also continue to accept MARAC referrals. Our No Recourse Fund remains open for applications and referrals. Our Helpline (020 8571 9595) remains open between 9:00am and 5:00pm Monday – Friday until Friday 17th December, when SBS will close for the holidays until Wednesday 5th January 2022. 

You can reach the 24-hour National Domestic Abuse Helpline on 0808 2000 247. If you are in immediate danger, dial 999.

SOUTHALL BLACK SISTERS

Who To Contact In An Emergency

Southall Black Sisters do not provide a 24-hour emergency service. If you need help out of hours (9-5 pm) we advise you to contact the police on 999 or one of the emergency helplines listed below.

If you are using our services and have a case with us we will continue to work with you out-of-hours if necessary, to ensure your safety.

Calling the Police

Domestic violence is a crime. If there has been an incidence of violence or harassment or a threat of violence or harm made against you or someone you know, dial 999 (minicom 0800 112 999).

In an emergency, a police officer or officers should come to you immediately. In non-emergency situations, depending on the circumstances, a male or female officer may come to see you initially. Most forces have specially trained police officers attached to a specialised Domestic Violence Unit or Community Safety Unit. You should ask the officer for his or her name and badge number. Once the initial risk to your safety is over, if you prefer, you can ask to speak to a female officer. The police should also provide you with an interpreter if necessary.

If there is no immediate threat but you wish to report a crime of violence, we can help you contact the police and we may be able to go with you to the police station to report the incident or advise on the matter.

Once you have reported a violent or threatening incident to the police, a full statement will be taken and the police will investigate the matter and gather all the information in order for the Crown Prosecution Service to decide whether there is enough evidence to prosecute the person who abused/harassed you. Often the police will ask you if you agree to support a criminal prosecution (pressing charges). If you don’t want the police to press charges they usually won’t but you should think about this carefully and obtain more advice before making a decision.

For more information on being a witness in a criminal prosecution, you can contact the police officer dealing with the case. You can also contact us or your local Domestic Violence or Community Safety Unit or your local Victim Support Group.

National and Regional Helplines

National Domestic Violence Helpline

Contact the freephone 24-hour National Domestic Violence Helpline run in partnership between Women’s Aid and Refuge.

Phone: 0808 2000 247

Website: www.nationaldomesticviolencehelpline.org.uk

Refuge Crisis Line
London-wide.

Phone: 0870 599 5443

Website:

Bawso
Free 24-hour helpline for black women in Wales who are victims of domestic abuse.

Phone: 0800 7318 147

Website: www.bawso.org.uk

Scottish Women's Aid
24-hour domestic abuse helpline.

Phone: 0800 027 1234

Website: www.scottishwomensaid.org.uk

Shakti Women's Aid
For black/minority ethnic women in Scotland who are victims of domestic abuse.

Phone: 0131 475 2399

Website: www.shaktiedinburgh.co.uk

Victim Support
Shelter
For housing advice.

Phone: 0808 800 4444

Website: www.shelter.org.uk

Samaritans
The Samaritans are a national charity which provides 24-hour confidential emotional support for anyone in crisis.

Phone: 0845 790 9090

Website: www.samaritans.org

National Child Protection Helpline (NSPCC)
This is a free, confidential service for anyone concerned about children at risk, including children themselves. The service offers counselling, information and advice.

Phone: 0800 800 5000

Website: www.nspcc.org.uk

Forced Marriage Unit (FMU)
Foreign Commonwealth Office Advice on forced marriages.

Phone: 020 7008 0151

Website: www.gov.uk/guidance/forced-marriage

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Violence is a crime! Do not suffer in silence…

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0208 571 9595
Monday to Friday 9:00 am – 5:00 pm

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What to do in an Emergency

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