Domestic Abuse Helpline

In an emergency, dial 999.

Call us for help on 020 8571 0800 or email our helpline below.  

You may not know what kind of help you need, or whether what you have experienced is domestic abuse.

You can contact our confidential helpline on 0208 571 0800 to speak with an expert advisor who will listen to you, offer non-judgmental advice and, when you’re ready, support you to make a plan to keep yourself safe.

Southall Black Sisters does not provide a 24-hour emergency service. In an emergency, dial 999.

Our helpline is open between 10am and 4pm Monday – Friday.

The helpline is very busy, so you may need to leave us a voicemail. Remember to leave your name and a safe contact number or email address so that we can contact you.

Our Helpline Advisors speak several languages and we can provide an interpreter for any languages not spoken by our team.

We know it’s not always easy or safe to pick up the phone, so you can get in touch with us by email below.

Is it safe for you to contact us?

Before contacting our helpline, think about whether the phone, computer or device you are using can be seen or heard by anyone else – especially the person you want to talk about. This could be because they are in the same room as you, or because you think they might be monitoring your technology.

If you have any worries about the privacy of the device you’re currently using, you should:

  • Write our phone number, 0208 571 0800, or our web address, on a piece of paper you can hide somewhere safe
  • Click the ‘EXIT SITE’ button on the top right of the page to leave this site quickly.
  • Call us or email us on device or in a location you know is safe.

You can use the Refuge Tech Safety Tool to find instructions on keeping your device private

If you need a refuge space or urgent advice, contact the freephone, 24-hour National Domestic Abuse Helpline on 0808 2000 247.

Email our Domestic Abuse Helpline

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