Covid-19. SBS Office is Closed. Contact by Phone, Email and Website Only.
SBS has been doing everything it can to meet the difficult challenge of adapting to the rapidly changing situation brought about by the Coronavirus (Covid-19). In these uncertain and unprecedented times, we are trying to maintain some semblance of a normal service to our vulnerable users who have fled abuse, often remain at risk and find themselves traumatised, isolated and destitute.
Today, we have had to make the difficult decision to close our face to face service as the current covid-19 situation is impacting on the well-being of our users and staff. We have had to change the ways in which we will now be able to deliver the service, but we remain committed to doing what we can to advice, help and support women and children.
We will now provide our advice and advocacy service by phone contact and email only. This means that we will try and maintain our current level of casework and counselling services as well as take on new referrals, but this will be limited to phone and email contact.
Advice and Advocacy
- We will continue to be open to all new enquiries and requests for advice in the normal way – through our helpline, email and website but will not be able to provide a walk-in service.
- We will try to support as many women as we can by providing individual casework over the phone.
- We will continue to use our ‘No Recourse’ Funds’ to support abused and destitute women around the UK.
- We will continue to work with others to minimise risks to individual women and ensure that they are protected from harm.
We have temporarily suspended all activities that involve gatherings of people including, English classes, support groups, outreach and training.
All other services will continue as usual except that they will be undertaken remotely.
- We will continue to carry our welfare checks on all our existing users.
- We will also continue to work with other organisations to lobby and campaign for laws and policies that better protect
BME women and to address the multiple forms of discrimination that they face and which will be exacerbated by the current crisis.
Going forward, we will continue to monitor the covid-19 situation regularly and will let you know if our plans change.
We thank you for your co-operation, understanding and support during the current crisis.
Please stay safe.
If you go through to voice mail please leave a message. Your message will then be forwarded to the appropriate member of staff who will call you back. You may experience a slightly slower response but please bear with us as we try to make our systems work efficiently.